If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.
To be acceptable for return items should be unused, unopened and have any original seals intact.
All packaging and/or cellophane wrapping must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department. To ensure we process your return and refund as quickly as possible, please follow the procedure below.
- Please contact us with your order number and details about the product you would like to return.
- Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
- Please note: Tiana Halal Cat Food will only reimburse the cost of the products and not any postage or shipping fees.
Please allow up to 14 working days (excludes weekends and public holidays), for action of your return to be completed.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.